1. Introduction

Welcome to MyCHN Concierge Access. Your privacy is paramount. This policy outlines how we collect, use, disclose, and safeguard your personal and health information. By using our website and app (My Concierge Access App), you accept the practices described here.

2. Information We Collect

• Personal Identifiers: name, email, phone number, mailing address, date of birth
• Health & Medical Data: medical history, appointment details, lab results, treatment info.
• Billing Details: payment info processed via third-party processors
• Technical Data: IP address, device ID, browser type, OS version, app usage logs
• Location Data: GPS/cell-tower data (only with your consent)
• Cookies & Tracking: cookies and tools like Google Analytics for performance and UX insight

3. How We Collect Data

• You Provide It: via registration, appointment bookings, forms, or secure messaging
• Automatically: through cookies, analytics platforms, and location services (if enabled)
• From Partners: such as third-party health providers or labs when you link accounts

4. How We Use Your Information

We use your data to:

• Facilitate onboarding, appointments, reminders, and lab result delivery
• Provide telehealth consultations and support
• Process payments and issue invoices
• Enhance and personalize your experience (e.g., reminders when you’re near our clinics)
• Analyze app usage to improve functionality
• Send administrative and, if opted in, marketing communications

5. Disclosure of Your Information

We do not sell or rent your data. We may share data as follows:

• With Service Providers: Stripe under strict confidentiality
• With Your Consent: such as sharing with family members, healthcare providers, or your “Circle of Care”
• For Legal Reasons: to comply with laws, prevent fraud, or protect rights
• Business Transactions: in case of merger or asset sale, with data protection maintained

6. HIPAA & Health Privacy

As a health-tier service, MyCHN Concierge Access is HIPAA compliant. We implement rigorous administrative, technical, and physical safeguards to protect your protected health information (PHI).

7. Cookies & Analytics

We use cookies and analytics (e.g., Google Analytics) to track usage patterns. You may disable cookies, though some Platform features may be limited.

8. Your Rights & Choices

• Access & Correction: You can review or change your info via your account or by contacting support
• Delete Account: You may request account deletion; we’ll retain legally required records
• Cookies & Marketing: You may disable cookies/browsing trackers and opt-out of marketing emails using unsubscribe links
• California (CCPA): Residents may request details on data shared with third parties and opt out of certain sharing

9. Data Retention & Security

• We retain your data to fulfill transactions, legal obligations, and improve services
• We use encryption (SSL/TLS in transit, AES at rest), access controls, and secure hosting (e.g. AWS)
• While we take extensive measures, no system is fully risk-free

10. Children

Minors under 18 may use our services only with parental consent. Parental permission is required before making an account or booking services.

11. Policy Changes

We may update this policy. Significant changes will be communicated clearly. Continued use after updates means acceptance.

12. Text Message Communications (SMS)

By providing your mobile phone number and opting in, you agree to receive text messages (SMS) from MyCHN Concierge Access related to your care, such as appointment reminders, prescription updates, wellness tips, and important service notifications.

• Opt-In Consent:
  You may opt in by providing your mobile number during registration or in your account settings and checking the box indicating consent to receive SMS messages. Consent is not a condition of receiving medical services.
• Message Frequency:
  The number of messages you receive may vary based on your appointments and services used.
• Message & Data Rates:
  Standard message and data rates may apply based on your mobile carrier plan.
• Opt-Out Instructions:
  You can opt out of receiving text messages at any time by replying STOP to any message. You may also opt out by contacting us at support@myconciergeaccess.com or updating your preferences in your account settings.
• Help:
  For help, reply HELP to any message or contact us directly.

We take your privacy seriously and do not share your mobile number with unaffiliated third parties for their own marketing purposes.

Contact Us For questions, privacy requests, or complaints:
Email: support@myconciergeaccess.com